Refund Policy

1. Overview

At Kharleonghikphun, we want you to be satisfied with your purchase. This Refund Policy outlines the terms and conditions for returns and refunds of products purchased through our website kharleonghikphun.ddd.

This policy complies with the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

2. Your Right to Cancel

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason. This is known as the "cooling-off period".

To exercise your right to cancel, you must inform us of your decision by a clear statement, such as an email to business@kharleonghikphun.world, before the cancellation period expires.

After cancellation, you must send the goods back to us without undue delay and no later than 14 days from the day you informed us of cancellation.

3. Return Conditions

To be eligible for a return, the following conditions must be met:

• The product must be in its original, unopened packaging
• The product seal must be intact and unbroken
• The return must be initiated within 30 days of receipt
• The product must not be damaged, used, or tampered with
• Original proof of purchase must be provided

For hygiene and safety reasons, we cannot accept returns of opened food supplements.

4. How to Return

To initiate a return:

• Contact us at business@kharleonghikphun.world with your order number and reason for return
• We will provide you with return instructions and a return authorisation
• Package the product securely in its original packaging
• Ship the product to the address we provide
• Keep your proof of postage until your refund is processed

5. Return Shipping Costs

If you are exercising your statutory right to cancel within the 14-day cooling-off period, you are responsible for the cost of returning the goods to us.

If the product is faulty or not as described, we will cover the return shipping costs.

6. Refund Process

Once we receive and inspect your returned product, we will notify you of the status of your refund.

• Inspections are typically completed within 5 business days of receipt
• For valid statutory cancellations, refunds are made within 14 days of receiving returned goods or proof of return (whichever is earlier)
• For other approved refunds, processing is typically completed within 14 days of approval
• Refunds will be issued to the original payment method
• You will receive an email confirmation when the refund is processed

7. Refund Amount

For eligible returns:

• Full product price will be refunded for unopened products in original condition
• Where cancellation rights apply, standard outbound delivery charges are refundable; upgraded delivery surcharges are not refundable
• Any deductions will be clearly communicated before the refund is processed

8. Faulty or Damaged Products

If you receive a faulty or damaged product:

• Contact us within 48 hours of receipt
• Provide photographs of the damage or fault
• Include your order number in all correspondence

For faulty products, you are entitled to a full refund including original shipping costs, or a replacement at no additional charge.

9. Incorrect Orders

If you receive an incorrect item, please contact us immediately. We will arrange for the correct item to be sent and provide a prepaid return label for the incorrect item.

10. Non-Refundable Items

The following are not eligible for return or refund:

• Opened or used products
• Products with broken seals
• Products returned after the 30-day return window
• Products not purchased directly from our website

11. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order.

12. Your Statutory Rights

This refund policy does not affect your statutory rights under UK consumer protection law. Under the Consumer Rights Act 2015, you have the right to receive goods that are:

• Of satisfactory quality
• Fit for purpose
• As described

13. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated revision date. The policy applicable to your order is the one in effect at the time of purchase.